How to Protect Your Business from Phone Hackers

Businesses requirement to manage clients proficiently and viably calls for a steady change in their telephone framework. What’s more, they have to minimise issues, for example, unauthorised utilization of telephone services and toll fraud (Phone Hacking). One of the real tests is to screen the uncalled for utilization of corporate correspondence offices for toll calls. The abuse of authorisation codes is a significant concern for different sorts of businesses. Toll fraud can happen with TDM and IP-based voice frameworks. From representatives that try to make a couple of free calls to programmers, any telephone framework could be helpless. Notwithstanding, call logging programming can dispose of this issue by guaranteeing that a phone framework is not traded off. Call logging includes catching call records, archiving them in a database, and after that recovering them by method of a reporting interface.

Call logging programming can track toll misrepresentation and give cautions and reports of abnormal phone action. The programming enactss as a framework watchdog for VoIP requisitions, cautioning overseers of any suspicious calling movement. This incorporates calls to global ends of the line, visit lines, stimulation services, grown-up services, and that’s just the beginning. In the period of terrorism, it is paramount for calls to be followed.

Reports prepared by call logging programming might be utilized to build business effectiveness with extra mixed programming modules. Phone call information might be gathered and broke down for different purposes incorporating the overseeing of expenses. By taking a gander at these records, a business can figure out toll duplicity as well as screen the expense of calls and make important move to lessen such takes. It is likewise conceivable to figure out the amount of unused or abused developments in a system.

Call logging programming likewise empowers businesses to enhance the execution of workers by examining how rapidly they address inbound calls. The information could be utilized to prepare and order staff to end up additional profitable. With security being a real concern, it is critical to pick the right telephony framework, for example, Cisco Phones and Mitel Phones that offer call logging characteristics to help avoid dangers, for example, toll cheating. Cisco IP Phone s emphasize the bound together interchanges framework that gives clients a protected correspondences system.

Counteractive Action is Superior to Cure:

So what pragmatic measures can telecom or IT administrators take to help anticipate being an alternate casualty of wrongdoing?

A standout amongst the best methodologies to enhancing the security of telephony frameworks incorporates leading customary reviews of:

Station benefits and confinements
Voice and information calling examples
Public and private system steering access
Automatic way determination
Software characterized systems
Private exchanged and pair systems
Different measures incorporate evaluating the design of your PBX in the light of known programmer methods and looking at arrangement portions against best practice and any administrative prerequisites that may relate to your industry area.

Guarantee default voicemail and support passwords are changed and acquaint an arrangement with anticipate effectively guessable passwords being utilized.

Verify that the arrangement requests consistent watchword changes and make moves to guarantee the approach is authorized.

Introducing a call logging result, to furnish notice of suspicious action on your PBX, is a convenient measure and one that can frequently bear the cost of profitable unanticipated cautioning of a strike. Audit existing PBX control works that could be at danger or which could permit slips to happen, as well.

Be conscious that numerous voice frameworks now have an IP address and are in this way associated with your information system – evaluate what procurements you need to section both systems. Security exposures can likewise come about because of the way various PBX stages are joined over a corporate system or from interconnectivity with existing provisions.

Research and examine working framework shortcomings – incorporating explanatory discoveries, make suggestions, prioritisation and alleviation or conclusion needs – and execute a standard calendar of exploring server administration packs, patches, hot-fixes and against infection programming.

Call logging programming is utilized by numerous businesses over the globe to screen and oversee phone calls, cut expenses, and increment bargains and benefit. In this way, little and medium ventures with a fundamentally high calling action should think about putting resources into call logging software.

Good phone systems are very useful when doing business in any company. The managers, employees, owners of the businesses, suppliers and the consumers of the company goods and services use phone systems to communicate to each other making the process of goods and services easy to produce and offer to their clients. Clients will ask questions and give their feedback through the phone. This makes the service delivery more professional and many client will prefer a company with a good phone framework and this will increase the profits in the business.

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Cyber War:Hacker vs Hacker

From time immemorial, human beings seem to be at odds with one another. When these differences become so heated and unresolvable, it eventually erodes into physical violence. This violence has manifested into some of the most horrific exercises in human history, things which every school child is aware of and none of which we have to recount here.

Although humans have been cruel and violent for a very long time, the 20th century may have epitomized that behavior. With two World Wars and many, many "minor" conflicts, the 20th century did not reflect well on human nature or human history.

With the advent of the 21st century, warfare seems to be transitioning from what the military leaders now refer to as 'kinetic" warfare to cyber warfare. Kinetic warfare is where bullets, bombs, tanks and planes move (kinetic) and kill. Cyber warfare is where each side attempts to compromise and destroy the others digital infrastructure.

In kinetic warfare, the nation with the largest budget for kinetic weapons has a decided advantage. They can develop and purchase the most advanced and deadly weapons and employ them against the enemy. This advantage may not apply to cyber warfare.

Cyber warfare targets the other nation's digital infrastructure. If a combatant can take out the digitally controlled systems such as the electrical grid, communication, transportation, and sewer and water, the other side's ability to fight will be severely hamstrung.

One of the aspects of cyber warfare that differentiates it from kinetic warfare is that the more technologically advanced combatant may actually be at a disadvantage, in contrast to the kinetic warfare. The more a nation or group of people is dependent upon digital systems, the more vulnerable they may become.

Many of the weapons of the 20th century such as atomic bombs, stealth aircraft, etc. were extraordinarily destructive and expensive. Only a few nations could afford them and use them. The weaponry of the 21st century may be just as effective, but cost a fraction.

The dramatic change in weaponry may change human history. First, it may level the playing field between the richest and most technologically sophisticated nations and those without the same resources. In fact, it may actually stand that advantage on its head as the more technologically advanced nations may actually become the more vulnerable to cyberwar attacks.

Cyber warfare is just one more example of why I think "hacking" is not only the most important information technology skill, but may be THE most important skill... period... in the 21st century.

The Present Middle East Conflict

As most of you are aware, there is an ongoing conflict in the Middle East, pitting the self-proclaimed Islamic State (ISIS) and the forces of Syria, Iraq, Iran, and a western coalition compromised primarily of the U.S. military. Like any military conflict in this era, it has a cyber warfare component. Both sides are using cyber attacks against each other in new and different ways.

This conflict may become the first great test of cyberwar hacking. Although every conflict and potential conflict in the 21st century has had a cyberwar/hacker component, this conflict seems to be taking it to the next level. Beginning with the Russian invasion of Georgia and the subsequent DoS attack on Georgia's Internet infrastructure to the U.S. development of Stuxnet and its sabotage of Iran's uranium enrichment facility, it's clear that cyber warfare is here to stay.

Let's take a look at some of the events of recent months and days.

ISIS Releases Names and Addresses of US Troops

ISIS has been particularly effective in using social media to recruit members to their cause. They use Facebook, Twitter, and Instagram to communicate their goals and recruit new members. Although this is not technically cyberwar, it certainly points to sophistication of this group in using the Internet to further their goals.

Image via Defense One

A group calling itself the "CyberCaliphate" has hacked a number of websites of newspapers and TV nations and Twitter accounts in the U.S. and western nations engaged in the war against ISIS. In addition, this "CyberCaliphate" hacked the Twitter account of the U.S. Central Command. During the brief time that had control of that account, they posted threatening messages to U.S. soldiers.

Most recently, a group calling itself the "Islamic State Hacking Division" claims to have hacked into U.S. Department of Defense (DoD) servers and posted online the names and addresses of U.S. service people that are engaged in the war against ISIS. They then issued a threat to those service people. The U.S. Central Command has stated that the information was not hacked from DoD servers , but was rather available from public sources online.

In response to this attack, the U.S. Central Command posted, "We are operating in a 'new norm' in which cyber threats are real and constant."

That is an understatement, if there ever was one.

Anonymous Hacks ISIS

In January, Anonymous declared war on ISIS. The hacker collective that played a key role in the "Arab Spring" revolutions against authoritarian regimes in Tunisia, Egypt, and other nations, decided to apply its might and skills against ISIS. One of its first acts in the cyberwar was to take down over 800 ISIS social media accounts on Twitter, Facebook, Instagram, etc.

In the following online video, Anonymous threatens ISIS: "You will be treated like a virus, and we are the cure. We own the Internet."

Anonymous seems to have been effective to DoSing many of the ISIS recruitment websites and Twitter accounts.

This new conflict between Western powers and ISIS seems to be a precursor to the techniques and possibilities of cyber warfare in our new century. In my mind, it simply re-emphasizes that hacking skills are THE most important and valuable skills of the 21st century, and you, Null Byteans, are on the cutting edge!

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